I searched for my bank's customer service number on Google and got a different site with a phone number — is it a scam?

Very likely yes. Scammers buy search ads and build fake “official” pages that outrank the real company for its own support number, then answer as if they're the bank, airline, or tech company and walk you through “verifying” your account — which really means handing over passwords, card numbers, or remote access to your computer. A top search result is not proof of authenticity. Go to the company's official app or the number printed on your card or statement instead of dialing anything from a search ad.

Educational verdict from documented scam patterns — not a live report. For a 0–100 risk score on the exact link in your hand, run the checker.

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From the research desk — this pattern is one of those documented in This Week's Scam Wave, in Numbers — August 9, 2026 →

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I searched for my bank's customer service number on Google and got a different site with a phone number — is it a scam?

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Sixty seconds of checking beats a four-figure mistake.