SiriusXM is a real broadcaster with roughly 35 million subscribers — and a documented cancellation trap. In November 2024 a New York court found it violated federal law (ROSCA) by making cancellation dramatically harder than sign-up; it must now offer New York customers simple cancellation.

What should I do if SiriusXM keeps charging me after I cancel?

Keep the chat log or call notes — that's the evidence your card issuer needs — and dispute the post-cancellation charges with your card issuer. Report the cancellation trap at reportfraud.ftc.gov and your state AG.

Scam verdict · Educational pattern check

Scam Detective research desk · Updated October 2026

Real service — cancellation ruled illegal

Is SiriusXM Legit? The Service Is Real — a Court Found Its Cancellation Process Illegal

Q: Why can't I cancel SiriusXM online?

That was the documented design: sign-up in two clicks, cancellation by interrogation — forced live-agent conversations, a six-part script, up to five retention offers, agents trained not to take no. A New York court found the process violated federal law and ordered a simple method for New York customers, with no live agent required.

SiriusXM is a real broadcaster with roughly 35 million subscribers — and a documented cancellation trap. After the New York Attorney General sued, a New York court found in November 2024 that SiriusXM violated federal law (ROSCA) by making cancellation dramatically harder than sign-up: forced live-agent conversations, a six-part script, up to five retention offers, agents trained not to take no. It must now offer New York customers simple cancellation. Wherever you live: cancel in writing where you can, keep the transcript, and dispute straggler charges with your card issuer.

Educational verdict from documented scam patterns — not a live report. For a 0–100 risk score on the exact link in your hand, run the checker.

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Straight from the source

The verdict stands on the public record — the line below is quoted verbatim from the source named under it.

“No one should have to endure a lengthy and frustrating process to cancel a subscription, and any company that forces customers to jump through unnecessary hoops to end their subscriptions is breaking the law.”

— New York Attorney General Letitia James, Nov. 22, 2024.

Why this question never goes away

The product works fine; the exit door was the problem. The New York Attorney General's office investigated after hundreds of cancellation complaints and sued in 2023. Its findings read like a manual: subscribers forced to call or chat with an agent to cancel; agents trained to run a six-part conversation; as many as five retention offers pitched per cancellation; agents coached not to take “no” for an answer. One chat log showed a subscriber held 40 minutes despite repeated clear requests — then charged anyway; another affidavit came from a daughter on behalf of her 92-year-old mother after a nearly 40-minute call. In November 2024, Justice Lyle Frank of the New York Supreme Court found the process violated the Restore Online Shoppers' Confidence Act — cancellation was significantly more complicated than sign-up — and ordered a simple method for New York customers, with no live agent required. The lesson travels: retention scripts are a policy, not your imagination; document every attempt.

Five red flags — any one is enough

No online cancel button for an online subscription — the documented design: sign-up in two clicks, cancellation by interrogation.

A required “chat with an agent” to cancel — the exact mechanism the court found illegal in New York.

A scripted run of retention offers — the AG documented up to five per call; each one is a delay tactic, not a courtesy.

Charges continuing after a cancellation request — keep the chat log or call notes; that's the evidence your card issuer needs.

Promotional rates that roll to full price silently — the trial-to-billing rollover is how most of these subscriptions begin.

Your next three moves

Cancel through the account page or support channel you navigate to yourself — screenshot every step and save the transcript.

Refuse the retention run — a clear, repeated “cancel the service” is a complete sentence; don't accept new offers to end the call.

Report cancellation traps at reportfraud.ftc.gov and your state AG; dispute post-cancellation charges with your card issuer — and check any “cancel here” link from a message with the $2 instant check.

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